Revue de gestion des ressources humaines, n° 67 / Une analyse critique du management par la qualité

One thing is certain, the use of artificial intelligence within a company is far from being a mere fad. Having profoundly modified working methods, technological solutions based on artificial intelligence are promising in terms of effectively contributing to the development of organizational performance. Nevertheless, it remains obvious that these techniques cannot remain unchanged over time. It is therefore difficult to establish standards for artificial intelligence as its techniques evolve rapidly with the evolution of the power of the digital tools at our disposal, which, with the appearance of quantum computers, seems limitless. All companies that have not opted for these techniques will end up regretting it in a few years. From the point of view of competitiveness, only companies that have adopted artificial intelligence for innovative technologies relayed by increasingly precise algorithms from a predictive point of view, will be able to ensure a more serene and faster growth. From the production chain to customer relations, logistics and human resources, artificial intelligence is here. Combined with other technologies, it provides a 360° vision of customers, delivers predictive analyses, and provides contextualized answers by drawing on all data, structured or not. Today, many executives want to know how artificial intelligence can help them transform their business, automate some of their processes, or increase their productivity and relevance. This book will enlighten them, reassure them, and accompany them on this path of transformation.